Some of your Questions:
Here are some frequently asked questions regarding our firm and kitchen design services. If you have a question that is not addressed below, please Contact us and we will answer it in a timely manner.
Q.How do you determine your fees?
We utilize a formula to determine our kitchen design fees. The formula considers both the size of the facility being designed, as well as the anticipated number of hours required to complete the project. We believe that this combination results in a fair fee for our clients, and for our firm.
Q.What if I want to bid the project designed by General… I don't want to be in a position where I am forced to purchase the equipment from your firm.
We offer both kitchen design and design/build services. We can assist with a project from start to finish, or simply provide design only services. Our fees are structured in a way that provides our clients with ultimate flexibility. We charge a fee for our kitchen design services. Once the design phase is completed, you will have a complete set of documents that may be bid by other equipment purveyors. Should you select an equipment purveyor other than us, we will assume the role of a foodservice design consultant, offering constructive administration services. Again as stated above should you choose to purchase the equipment from us, a portion of your design fee will be refunded and applied to your final payment on the equipment contract.
The end result … flexibility for our clients, and incentive for us to offer competitive pricing.
Q.Your head office being based in Mumbai … How do you handle work elsewhere?
We have designed and supplied projects throughout the country, and the world, for years. In today’s economy, performing work outside one geographical location is becoming easier, not harder.
We have a network of offices, installers, service agents, manufacturers’ representatives, fabricators, etc. that we can access anywhere in the world. We welcome the opportunity to work with our customers, regardless of their geographic location.
Q.Another foodservice design firm offered me free kitchen design services. Why don't you offer the same opportunity?
Our customers have realized a great deal of value and benefit from our efforts over the years. We offer a service and a level of expertise that requires compensation. As with many things … you get what you pay for. There is a difference between a foodservice design consultant and an equipment distributor with a CAD station. Be sure the design firm you hire is truly qualified to perform the task for which you are hiring them. Make sure they possess the creativity, competence, and credentials necessary for a successful result.
Additionally please note should you choose to purchase the equipment from us, a portion of your design fee will be refunded and applied to your final payment on the equipment contract.
The end result … flexibility for our clients, and incentive for us to offer competitive pricing
Q.What if I don't like the imported equipment’s you want to use … will you specify other brands ?
Absolutely. We represent and deal with virtually all of the major foodservice equipment and supplies manufacturers. If there is a preference for a specific equipment, we will gladly specify or provide you with your brand of choice. It is important, however, to understand that our selections of brands are based on a variety of key factors. We demand value from the brand, guarantying that our clients receive “bang for their buck.” In addition, we prefer to deal with brands that provide quality service, as well as reliability and responsiveness when problems arise.